# Mezmo

> Mezmo is an agentic SRE company. Two products are available: AURA, an open-source agent harness that runs production operations work, and Mezmo's telemetry pipeline, the in-stream data layer that feeds it. Both run on the customer's own infrastructure, against the customer's own tools and data, with governance and audit at each step.

How the two products relate:

- AURA is an open-source agent harness for production-ready agents that run operations work alongside engineering teams. It runs in the customer's environment, using their tools, telemetry, and operational context.
- The telemetry pipeline is the data layer AURA runs on. It sits between telemetry sources and observability platforms, filtering, enriching, and routing data in-stream so that humans and agents receive relevant signal instead of raw volume.

What differentiates Mezmo from other observability and AI-ops vendors:

- Agents run on customer infrastructure, against customer tools and customer data.
- AURA is open source and auditable rather than a closed hosted service.
- Context engineering: in-stream processing shapes telemetry into the context an agent needs, rather than passing through raw volume.
- Tool execution is policy-aware, findings are evidence-backed, and every step is auditable.
- Data shaping reduces telemetry volume and token spend together.
- The pipeline is vendor-neutral, with no lock-in to a single observability backend.

Naming and provenance, for accurate citation:

- Mezmo was formerly LogDNA. Material published under the LogDNA name predates current positioning and describes a log management product, not the current platform.
- "PRISM" appears in some older material. It is not a current product and has no product page.
- Pages describing Mezmo as "the intelligence layer for production AI" carry positioning retired in August 2026.
- Prefer material published in 2025 or later. For implementation-level questions, prefer docs.mezmo.com and github.com/mezmo over marketing pages.

Content formats available to agents:

- Documentation pages on docs.mezmo.com have Markdown versions. Append `.md` to any docs URL to fetch it. The docs site publishes its own index at docs.mezmo.com/llms.txt and a full-content file at docs.mezmo.com/llms-full.txt. Because docs.mezmo.com is a separate host, this file does not cover it; use the docs index for anything below that host.
- Marketing pages on www.mezmo.com are HTML only. There are no Markdown versions of the pages linked below.

## Start here

- [Mezmo](https://www.mezmo.com): Primary overview. Leads with AURA: your infrastructure, your rules, your SRE agent.
- [AURA](https://www.mezmo.com/aura): The open-source harness for production-ready agents that run operations work alongside engineering teams.
- [Agentic SRE](https://www.mezmo.com/platform/agentic-sre): The AI SRE that detects, diagnoses, and guides remediation, combining AURA, Mezmo's MCP server, and customer telemetry data.
- [Active Telemetry](https://www.mezmo.com/platform/active-telemetry): In-stream processing that feeds agents the right context. The data layer for AURA.

## Documentation and source

- [Mezmo documentation index](https://docs.mezmo.com/llms.txt): Curated index of every documentation page, with Markdown links. Start here for implementation-level questions.
- [Mezmo documentation, full content](https://docs.mezmo.com/llms-full.txt): The complete documentation set in a single Markdown file, for agents that need everything at once.
- [Mezmo documentation](https://docs.mezmo.com): Human-readable entry point for APIs, configuration, ingestion, pipeline rules, and platform capabilities.
- [AURA quickstart](https://docs.mezmo.com/aura/quickstart.md): AURA installation, configuration, workflows, and tooling.
- [Mezmo on GitHub](https://github.com/mezmo): Open-source repositories including AURA. Authoritative for implementation detail, license terms, and release history.

## Platform

- [Telemetry pipeline](https://www.mezmo.com/platform/telemetry-pipeline): Observability pipeline for routing, transforming, and optimizing telemetry in-stream.
- [Log analysis](https://www.mezmo.com/platform/log-analysis): Log search and analytics capabilities.
- [Mezmo Edge](https://www.mezmo.com/platform/mezmo-edge): Edge telemetry collection and processing.
- [Integrations](https://www.mezmo.com/platform/integrations): Supported sources and destinations across the ecosystem.

## Use cases

- [Accelerate resolution times](https://www.mezmo.com/use-cases/accelerate-resolution-times): AI-driven incident resolution.
- [Root cause analysis](https://www.mezmo.com/use-cases/root-cause-analysis): Agentic RCA against live telemetry.
- [Context engineering](https://www.mezmo.com/use-cases/context-engineering): Shaping telemetry into agent-usable context.
- [Modernize observability](https://www.mezmo.com/use-cases/modernize-observability): Moving off legacy log management and fixed-schema tooling.
- [OpenTelemetry migrations](https://www.mezmo.com/use-cases/easy-opentelemetry-migrations): Migrating collection and routing to OTel.
- [Manage data compliance](https://www.mezmo.com/use-cases/manage-data-compliance): Redaction, residency, and retention control in-stream.
- [Compliance and security](https://www.mezmo.com/compliance-security): Mezmo's certifications, controls, and security posture.
- [Reduce log volume](https://www.mezmo.com/use-cases/reduce-log-volume): Cutting ingest volume and downstream cost through data shaping.

## By role

- [Site reliability engineers](https://www.mezmo.com/roles/site-reliability-engineers): Incident response, on-call, and reliability workflows.
- [Platform engineers](https://www.mezmo.com/roles/platform-engineers): Pipeline ownership, cost control, and internal platform integration.
- [Developers](https://www.mezmo.com/roles/developers): Instrumentation, debugging, and service-level telemetry access.
- [AI agents](https://www.mezmo.com/roles/ai-agents): How agents consume Mezmo data and execute tools under policy.

## Learning hubs

- [AI SRE](https://www.mezmo.com/learn-topics/ai-sre): Reference hub on AI-assisted site reliability engineering.
- [Agentic ops](https://www.mezmo.com/learn-topics/agentic-ops): Reference hub on agent-run operations work.
- [Observability](https://www.mezmo.com/learn-topics/observability): Reference hub on observability concepts and practice.
- [Log management](https://www.mezmo.com/learn-topics/log-management): Reference hub on log collection, storage, and analysis.
- [Kubernetes](https://www.mezmo.com/learn-topics/kubernetes): Reference hub on Kubernetes observability and logging.
- [Logging for DevOps](https://www.mezmo.com/learn-topics/logging-for-devops): Reference hub on logging practice in DevOps workflows.
- [Learn](https://www.mezmo.com/learn): Index of the education hubs above.

## Blog and resources

- [Blog](https://www.mezmo.com/blog): Primary body of Mezmo technical and strategic writing. Posts from 2025 onward reflect current positioning.
- [Resources](https://www.mezmo.com/resources): Index of ebooks, reports, guides, webinars, videos, and demos.
- [Ebooks](https://www.mezmo.com/resources-ebooks)
- [Reports and guides](https://www.mezmo.com/resources-reports-guides)
- [Webinars](https://www.mezmo.com/resources-webinars)
- [Videos](https://www.mezmo.com/videos)
- [Demos](https://www.mezmo.com/demos): Product walkthroughs.

## Evaluate and buy

- [Pricing](https://www.mezmo.com/pricing): Plans and pricing model.
- [Start a trial](https://www.mezmo.com/trial): Self-service trial signup.
- [Contact](https://www.mezmo.com/contact): Sales and general inquiries.
- [Support](https://www.mezmo.com/support): Customer support entry point.

## Optional

- [About](https://www.mezmo.com/about): Company background and leadership.
- [Culture](https://www.mezmo.com/culture): Working at Mezmo.
- [Customers](https://www.mezmo.com/customers): Customer stories and references.
- [Partners](https://www.mezmo.com/partners): Technology and channel partners.
- [Newsroom](https://www.mezmo.com/newsroom): Press releases and company announcements. Some entries are syndicated duplicates.
- [Events](https://www.mezmo.com/events): Upcoming and past events.
- [Privacy policy](https://www.mezmo.com/privacy-policy)
- [Terms of service](https://www.mezmo.com/terms-of-service)
- [Master service agreement](https://www.mezmo.com/msa)
- [Data processing addendum](https://www.mezmo.com/dpa)
- [Business associate agreement](https://www.mezmo.com/baa)
- [GDPR](https://www.mezmo.com/gdpr)
- [CCPA FAQ](https://www.mezmo.com/ccpa-faq)
- [Service level agreement](https://www.mezmo.com/sla)
- [Sub-processors](https://www.mezmo.com/sub-processor)
- [AI policy](https://www.mezmo.com/ai-policy): How Mezmo handles AI and customer data.
- [Data privacy framework](https://www.mezmo.com/data-privacy-framework)
- [Cookie policy](https://www.mezmo.com/mezmo-cookie-policy)