AI Policy

At Mezmo, we are committed to utilizing artificial intelligence (AI) in a manner that is ethical, transparent, and responsible to ensure that our AI systems enhance observability while safeguarding user rights and data privacy.

Transparency and Ethical Principles

We apply the following ethical principles in our AI practices:

Fairness: Ensuring equitable treatment across all users and use cases.
Accountability: Being clear when a presentation or result is AI-driven.
Respect for Human Dignity: Applying human oversight to critical decisions.
Transparency: Clearly communicating how and when AI is utilized in our services.

AI Use Disclosure

Mezmo employs AI to:

Analyze and optimize telemetry data;
Automate data profiling and pipeline creation;
Detect anomalies and aberrations in near-real-time; and
Enhance data quality and reduce noise.

We disclose AI usage in relevant features and provide users with control over AI-driven processes. In addition to product facing features, Mezmo also uses AI internally to support business operations such as customer support automation, internal analytics, and operational efficiency improvements.

Data Management and Privacy

We adhere to industry standards and best practices for data governance:

Data Collection & Usage: Collecting only necessary data for services enhancement.
Storage & Security: Implementing encryption and access controls to secure data.
Third-Party Sharing: Sharing data with third-party AI platforms only when essential and with user consent.
User Rights: Providing users with access to, correction of, and deletion of their data, along with opt-in and opt-out choices.

Bias Mitigation and Fairness

We aim to use AI in a way that is fair and responsible:

Thoughtful design: We consider possible bias when developing AI-powered features.
Ongoing review: We monitor how AI is used to help ensure outcomes are balanced and appropriate.

Acceptable and Unacceptable Uses

We define acceptable and unacceptable internal uses of AI to ensure it is applied responsibly, ethically, and in line with our organizational values.

Acceptable Uses:

Data profiling and optimization;
Anomaly detection and alerting; and
Automating pipeline creation and data routing.

Unacceptable Uses:

Making autonomous decisions that affect user rights without human intervention.
Generating or modifying legal, financial, or medical advice.
Replacing critical human judgment in decision-making processes.

All AI-generated content or new features undergo verification for accuracy and quality before deployment.

Accountability and Governance

Our established governance framework includes:

An AI Governance Committee overseeing AI initiatives;
Documentation and audit trails for AI-related decisions; and
Mechanisms for addressing errors or issues arising from AI systems.

Employee Training and Education

We provide ongoing training to our employees on:

Ethical AI principles and responsible usage;
Data privacy laws and compliance requirements; and
Identifying and mitigating bias in AI systems.

Training programs are regularly updated to reflect the evolving AI landscape.

Policy Review and Updates

We routinely review this policy to:

Align with technological advancements.
Comply with new legal and regulatory requirements; and
Incorporate best practices in AI ethics and governance.

Contact Us:‍

For questions or feedback regarding this AI Policy, please contact us at privacy@mezmo.com

Effective Date of this AI Policy: 2025-10-29