IBM retrains Watson AI for IT operations

By Peter Sayer

Watson AIOps will work with Netcool or other monitoring tools such as PagerDuty, LogDNA or Sysdig, looking for patterns in the structured data of alerts and semi-structured data of log files — but also the unstructured data provided by human beings in incident tickets or through collaboration tools such as Slack and Box, with which it will also integrate.Those monitoring and collaboration integrations are key, as is the use of Watson AIOps’ natural language processing (NLP) abilities to ingest unstructured data, according to IDC’s global AI research lead Ritu Jyoti.