Originally published on betanews.com on December 16, 2021 by Ian Barker
Log data is important for tasks such as tracking performance of applications and capacity resources, informing product improvements, and identifying threats and anomalous activity.
But a new report from LogDNA, based on a Harris poll of more than 200 professionals responsible for observability and log data management across the US, shows 74 percent of companies are still struggling to achieve true observability despite substantial investments in tools.
The study reveals that two-thirds of organizations are currently spending $100K or more annually on observability tools, with 38 percent spending $300K or more. And while many organizations have four or more tools in their arsenal, they're often dissatisfied; in fact, more than half say they are unable to implement the tools they want because of vendor lock-in.
"It's clear that organizations need to drive more value from their observability data, but they are struggling to find tools that make it easy for multiple stakeholders to extract actionable insights," says Tucker Callaway, CEO of LogDNA.
Frustration with observability stems from three key areas, tools that are not easy to use (66 percent), collaboration with colleagues on multiple teams being difficult (67 percent), and challenges with routing security events (58 percent). In each situation, teams report spending more time than they should trying to resolve the issues.
"The Harris Poll found that the issues with cross-team collaboration appear to exist across organizations, with all levels of seniority, tenure, and company size consistently agreeing on this as a challenge," adds Callaway. "Development teams, IT operations, SRE, and security teams all need access to the same data, but they need it for different reasons, and routing that data to the right people at the right time is often cumbersome and expensive."
You can get the full report from the LogDNA site.